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Hospitality Hotel and Resort Management
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Unit 1 - Introduction to the Hotel and Resort Industry
Introduction to the Hotel and Resort Industry
Introduction to the Hotel and Resort Industry - Cont.
Introduction to Hotel and Resort Management Assignments
Listening & Speaking Lesson
True or False
Multiple Choice
Fill-in-the-Blanks
Matching
Unit 2 - Front Office Management
Front Office Management
Phases of guest interactions
Front Office, Middle Office, and Back Office
Front Office Management Assignments
Listening and Speaking Lesson - Front Office Management
Listening & Speaking Lesson - Phases of guest interactions
Listening and Speaking Lesson -
True or False
Multiple Choice
Fill in the Blanks
Matching
Unit 3 - Housekeeping
Housekeeping
Hotel Housekeeper Skills
Housekeeping Assignments
Listening and Speaking Lesson - Housekeeping
Listening and Speaking Lesson - Hotel Housekeeper Skills
Unit 4 - Dining Room Management
Dining Room Management
Dining Room Management - Cont
Dining Room Management Assignments
Unit 5 - Hotel / Resort Marketing
Hotel / Resort Marketing
Hotel / Resort Marketing - Cont.
Hospitality Marketing Assignments
Unit 6 - Sales and Meeting Management
Sales and Meeting Management
Event Sales Listings
Event Sales Listings - Cont
Sales and Meeting Management Assignments
Unit 7 - Maintenance Engineering
Hotel Maintenance
Hotel Maintenance Duties
Challenge: Globally, there is a significant shortage of maintenance workers.
Maintenance Engineering Assignments
Unit 8 - Accounting and Bookkeeping
Accounting and Bookkeeping
Essential Roles in Hotel Accounting
Hotel Accounting and Bookkeeping Assignments
Unit 9 - Event and Beach Resort Management
Event Planning Management
Skills of an Event Coordinator
Principles of Event Management
Beach Resorts Management
Guest Characteristics
Food and Beverage Handling
Resorts Challenges
Event Management Assignments
Beach Resorts: General design principles Assignments
Unit 10 - Capstone Project
Guidelines - Capstone Project
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Hospitality Hotel and Resort Management
Summary
Hospitality Hotel and Resort Management
Skill Level
:
Beginner