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ESL For Call Centers
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Welcome, ESL For Call Centers
Listening Unit 1 - Understand the Role of Customer Service in Business Success
Activity 1 - Understand the Role of Customer Service in Business Success
Activity 2 - Family
Activity 3 - Professions
Activity 4 - Verbs
Activity 5 - Vowel Digraphs
Activity 6 - Alphabet Letters
Activity 3 - Family
Activity 4 - Professions
Activity 5 - Verbs
Activity 6 - Vowel Digraphs
Activity 7 - Alphabet Letters
Activity 1 - Understand the Role of Customer Service in Business Success
Activity 2 - Understand the Role of Customer Service in Business Success
Speaking Unit 1 - Understand the Role of Customer Service in Business Success
Activity 1 - Understand the Role of Customer Service in Business Success
Activity 2 - Family
Activity 3 - Professions
Activity 4 - Verbs
Activity 5 - Vowel Digraphs
Activity 6 - Alphabet Letters
Activity 1 - Understand the Role of Customer Service in Business Success
Activity 2 - Family
Activity 3 - Professions
Activity 4 - Verbs
Activity 5 - Vowel Digraphs
Activity 6 - Alphabet Letters
Writing Unit 1 - Understand the Role of Customer Service in Business Success
Activity 1 - Understand the Role of Customer Service in Business Success
Activity 3 - Family
Activity 4 - Family Matching
Activity 5 - Professions
Activity 6 - Verbs
Activity 7 - Vowels Digraphs
Activity 8 - Alphabet
Activity 1 - True and False - Understand the Role of Customer Service in Business Success
Activity 2 - Multiple choice - Understand the Role of Customer Service in Business Success
Activity 3 - Fill in the Blanks - Understand the Role of Customer Service in Business Success
Activity 4 - Matching - Understand the Role of Customer Service in Business Success
Activity 5 - Fun Questions - Understand the Role of Customer Service in Business Success
Activity 6 - Family
Activity 7 - Write a Sentence Using the Word Family
Activity 8 - Connect the Word - Family
Activity 9 - Professions
Activity 10 - Write a Sentence Using the Word Professions
Activity 11 - Alphabetize - Verbs
Activity 12 - Write a Sentence Using the Word Verbs
Activity 13 - Write a Sentence Using the Word Vowel Digraphs
Activity 14 - Write a Sentence Using the Word Alphabet Letters
Reading Unit 1 - Understand the Role of Customer Service in Business Success
Listening Unit 2 - Identifying the Key Traits of a Successful Call Center Agent
Identifying the Key Traits of a Successful Call Center Agent
Activity 2 - Alphabet
Activity 3 - Short Vowels
Activity 4 - Long Vowels
Activity 5 - Vowels Diphthongs
Activity 6 - R - Controlled Vowels
Activity 1 - Identifying the Key Traits of a Successful Call Center Agent
Question 2 - Multiple Choice - Identifying the Key Traits of a Successful Call Center Agent
Activity 3 - Alphabet
Activity 4 - Short Vowels
Activity 5 - Long Vowels
Activity 6 - Vowel Diphthongs
Activity 7 - "R" - Controlled Vowels
Speaking Unit 2 - Identifying the Key Traits of a Successful Call Center Agent
Activity 1 - Identifying the Key Traits of a Successful Call Center Agent
Activity 2 - Alphabet
Activity 3 - Short Vowels
Activity 4 - Long Vowels
Activity 5 - Vowel Diphthongs
Activity 6 - R - Controlled Vowels
Activity 1 - Identifying the Key Traits of a Successful Call Center Agent
Activity 2 - Alphabet
Activity 3 - Short and Long Vowels
Activity 4 - Vowel Diphthongs
Activity 5 - R-Controlled Vowels
Writing Unit 2 - Identifying the Key Traits of a Successful Call Center Agent
Activity 1 - Identifying the Key Traits of a Successful Call Center Agent
Activity 3 - Alphabet
Activity 4 - Short Vowels
Activity 5 - Long Vowels
Activity 6 - Vowels Diphtongs
Activity 7 - R - Controlled Vowel
Activity 8 - R - Controlled Vowels Matching
Activity 1 - True or False - Identifying the Key Traits of a Successful Call Center Agent
Activity 2 - Multiple Choice - Identifying the Key Traits of a Successful Call Center Agent
Activity 3 - Fill in the Blanks - Identifying the Key Traits of a Successful Call Center Agent
Activity 4 - Matching - Identifying the Key Traits of a Successful Call Center Agent
Activity 5 - Fun Questions - Identifying the Key Traits of a Successful Call Center Agent
Activity 6 - Write a Sentence Using the Word Alphabet
Activity 7 - Write a Sentence Using the Word Short Vowels
Activity 8 - Write a Sentence Using the Word Long Vowels
Activity 9 - Alphabetize - Vowels and Diphtongs
Activity 10 - Write a Sentence Using the Word Vowel Diphthongs
Activity 11 - Connect the Word - R-Controlled Vowels
Activity 12 - Write a Sentence Using the Word R-Controlled Vowels
Reading Unit 2 - Identifying the Key Traits of a Successful Call Center Agent
Listening Unit 3 - Practice Active Listening and Clear Communication Techniques
Activity 1 - Practice Active Listening and Clear Communication Techniques
Activity 2 - Verbs 1
Activity 3 - Numbers
Activity 4 - Contractions
Activity 5 - Silent "E"
Activity 6 - Single Sound Consonants
Activity 3 - Verbs 1
Activity 4 - Numbers
Activity 5 - Contractions Posters
Activity 6 - Silent "E"
Activity 7 - Single Sound Consonants
Activity 1 - Practice Active Listening and Clear Communication TechniquesQuiz
Activity 2 - Practice Active Listening and Clear Communication TechniquesQuiz
Speaking Unit 3 - Practice Active Listening and Clear Communication Techniques
Activity 1 - Practice Active Listening and Clear Communication Techniques
Activity 2 - Verbs 1
Activity 3 - Numbers
Activity 4 - Contractions
Activity 5 - Silent "E"
Activity 6 - Single Sound Consonants
Activity 1 - Practice Active Listening and Clear Communication Techniques
Activity 2 - Verbs 1
Activity 3 - Numbers
Activity 4 - Contractions
Activity 5 - Silent "E"
Activity 6 - Single Sound Consonants
Writing Unit 3 - Practice Active Listening and Clear Communication Techniques
Activity 1 - Practice Active Listening and Clear Communication Techniques
Activity 3 - Verbs 1
Activity 4 - Verbs 1 Matching
Activity 5 - Numbers
Activity 6 - Contractions
Activity 7 - Silent "E"
Activity 8 - Single Sound Consonants
Activity 1 - True and False - Practice Active Listening and Clear Communication Techniques
Activity 2 - Multiple choice - Practice Active Listening and Clear Communication Techniques
Activity 3 - Fill in the Blanks - Practice Active Listening and Clear Communication Techniques
Activity 4 - Matching - Practice Active Listening and Clear Communication Techniques
Activity 5 - Fun Questions - Practice Active Listening and Clear Communication Techniques
Activity 6 - Write a Sentence Using the Word Verbs Set 1
Activity 7 - Connect the Word - Verbs 1
Activity 8 - Numbers
Activity 9 - Write a Sentence Using the Word Numbers
Activity 10 - Alphabetize - Contractions
Activity 11 - Write a Sentence Using the Word Contractions
Activity 12 - Alphabetize - Silent "E"
Activity 13 - Write a Sentence Using the Word Silent "E"
Activity 14 - Write a Sentence Using the Word Single Sound Consonants
Reading Unit 3 - Practice Active Listening and Clear Communication Techniques
Listening Unit 4 - Professionalism in the Call Center
Activity 1 - Professionalism in the Call Center
Activity 2 - Days of the Week, Months and Seasons
Activity 3 - Adjectives
Activity 4 - Plurals
Activity 1 - Professionalism in the Call Center
Activity 2 - Professionalism in the Call Center
Activity 1 - Professionalism in the Call Center
Activity 3 - Days of the week, Months and Seasons
Activity 4 - Adjectives
Activity 5 - Plurals
Speaking Unit 4 - Professionalism in the Call Center
Activity 1 - Professionalism in the Call Center
Activity 2 - Days of the Week, Months and Seasons
Activity 3 - Adjectives
Activity 4 - Plurals
Activity 2 - Days of the week
Activity 3 - Months and Seasons
Activity 4 - Adjectives
Activity 5 - Plurals
Activity 1 - Professionalism in the Call Center
Writing Unit 4 - Professionalism in the Call Center
Activity 1 - Professionalism in the Call Center
Activity 3 - Days of the Week, Months, and Seasons
Activity 4 - Days of the Week, Months and Seasons Matching
Activity 5 - Adjectives
Activity 6 - Plurals
Activity 7 - Plurals Matching
Activity 1 - True and False - Professionalism in the Call Center
Activity 2 - Multiple choice - Professionalism in the Call Center
Activity 3 - Fill in the Blanks - Professionalism in the Call Center
Activity 4 - Matching - Professionalism in the Call Center
Activity 5 - Fun Questions - Professionalism in the Call Center
Activity 6 - Write a Sentence Using the Word Month, Days and Seasons
Activity 7 - Connect the Word - Month, Days and Seasons
Activity 8 - Write a Sentence Using the Word Adjectives
Activity 9 - Alphabetize - Plurals Set 1
Activity 10 - Alphabetize - Plurals Set 2
Activity 11 - Write a Sentence Using the Word Plurals Nouns
Reading Unit 4 - Professionalism in the Call Center
Listening Unit 5 - Building Customer Relationships
Activity 1 - Building Customer Relationships
Activity 2 - Short Vowels
Activity 3 - Long Vowels
Activity 4 - Verbs
Activity 5 - Nouns
Activity 6 - "-et" Family
Activity 1 - Building Customer Relationships
Activity 2 - Multiple Choice - Building Customer Relationships
Activity 3 - Short Vowels
Activity 4 - Long Vowels
Activity 5 - Verbs
Activity 6 - Nouns
Activity 7 - "-et" Family
Speaking Unit 5 - Building Customer Relationships
Activity 1 - Building Customer Relationships
Activity 2 - Short Vowels
Activity 3 - Long Vowels
Activity 4 - Verbs
Activity 5 - Nouns
Activity 6 - "-et" Family
Activity 2 - Short and Long Vowels
Activity 3 - Verbs
Activity 4 - Nouns
Activity 5 - "-et" Family
Activity 1 - Building Customer Relationships
Writing Unit 5 - Building Customer Relationships
Activity 1 - Building Customer Relationships
Activity 3 - Long Vowels
Activity 4 - Short Vowels
Activity 5 - Verbs
Activity 6 - Nouns
Activity 7 - "-et" Family
Activity 8 - "-et" Family Matching
Activity 1 - True and False - Building Customer Relationships
Activity 2 - Multiple choice - Building Customer Relationships
Activity 3 - Fill in the Blanks - Building Customer Relationships
Activity 4 - Matching - Building Customer Relationships
Activity 5 - Fun Questions - Building Customer Relationships
Activity 6 - Write a Sentence Using the Word Short Vowels
Activity 7 - Write a Sentence Using the Word Long Vowels
Activity 8 - Write a Sentence Using the Word Verbs
Activity 9 - Write a Sentence Using the Word Nouns
Activity 10 - Alphabetize - Nouns
Activity 11 - Write a Sentence Using the Word "-et" Family
Activity 12 - Connect the Word - "-et" Family
Reading Unit 5 - Building Customer Relationships
Listening Unit 6 - Problem-Solving in Customer Service
Activity 1 - Problem-Solving in Customer Service
Activity 2 - Classroom Vocabulary
Activity 3 - Verbs
Activity 4 - Plurals
Activity 5 - Compound Words
Activity 6 - Adverbs
Activity 1 - Problem-Solving in Customer Service
Activity 3 - Classroom Vocabulary
Activity 4 - Verbs
Activity 5 - Plurals
Activity 6 - Compound Words
Activity 7 - Adverbs Posters
Activity 2 - Problem-Solving in Customer Service
Speaking Unit 6 - Problem-Solving in Customer Service
Activity 1 - Problem-Solving in Customer Service
Activity 2 - Classroom Vocabulary
Activity 3 - Verbs
Activity 4 - Plurals
Activity 5 - Compound Words
Activity 6 - Adverbs
Activity 2 - Classroom Vocabulary
Activity 3 - Verbs
Activity 4 - Plurals
Activity 5 - Compound Words
Activity 6 - Adverbs
Activity 1 - Problem-Solving in Customer Service
Writing Unit 6 - Problem-Solving in Customer Service
Activity 1 - Problem-Solving in Customer Service
Activity 3 - Classroom Vocabulary
Activity 4 - Classroom Matching
Activity 5 - Verbs
Activity 6 - Plurals
Activity 7 - Compound Words
Activity 8 - Compound Words matching
Activity 9 - Adverbs
Activity 1 - True and False - Problem-Solving in Customer Service
Activity 2 - Multiple choice - Problem-Solving in Customer Service
Activity 3 - Fill in the Blanks - Problem-Solving in Customer Service
Activity 4 - Matching - Problem-Solving in Customer Service
Activity 5 - Fun Questions - Problem-Solving in Customer Service
Activity 6 - Connect the Word - Classroom Vocabulary
Activity 7 - Write a Sentence using the Word Classroom Vocabulary Set 1
Activity 8 - Write a Sentence Using the Word Classroom Vocabulary Set 2
Activity 9 - Write a Sentence Using the Word Verbs
Activity 10 - Alphabetize - Plurals
Activity 11 - Write a Sentence Using the Word Plurals
Activity 12 - Alphabetize - Compound Words
Activity 13 - Write a Sentence Using the Word Compound Words
Activity 14 - Write a Sentence Using the Word Adverbs Set 1
Activity 15 - Write a Sentence Using the Word Adverbs Set 2
Activity 2 - Multiple choice - Problem-Solving in Customer Service
Reading Unit 6 - Problem-Solving in Customer Service
Listening Unit 7 - Technology and Tools for Call Centers
Activity 1 - Technology and Tools for Call Centers
Activity 2 - Days of the Week, Months and Seasons
Activity 3 - Colors
Activity 4 - Transportation
Activity 5 - Superlatives
Activity 1 - Technology and Tools for Call Centers
Activity 2 - Multiple Choice - Technology and Tools for Call Centers
Activity 3 - Days of the Week, Months and Seasons
Activity 4 - Colors
Activity 5 - Transportation
Activity 6 - Superlatives
Speaking Unit 7 - Technology and Tools for Call Centers
Activity 1 - Technology and Tools for Call Centers
Activity 2 - Days of the Week, Months and Seasons
Activity 3 - Colors
Activity 4 - Transportation
Activity 5 - Superlatives
Activity 1 - Technology and Tools for Call Centers
Activity 2 - Days of the Week, Months and Seasons
Activity 3 - Colors
Activity 4 - Transportation
Activity 5 - Superlatives
Writing Unit 7 - Technology and Tools for Call Centers
Activity 1 - Technology and Tools for Call Centers
Activity 3 - Days of the Week, Months and Seasons
Activity 4 - Colors
Activity 5 - Colors Matching
Activity 6 - Transportation
Activity 7 - Superlatives
Activity 1 - True and False - Technology and Tools for Call Centers
Activity 2 - Multiple choice - Technology and Tools for Call Centers
Activity 3 - Fill in the Blanks - Technology and Tools for Call Centers
Activity 4 - Matching - Technology and Tools for Call Centers
Activity 5 - Fun Questions - Technology and Tools for Call Centers
Activity 6 - Write a Sentence Using the Word Days of the Week, Months and Seasons
Activity 7 - Alphabetize - Colors
Activity 8 - Write a Sentence Using the Word Colors
Activity 9 - Write a Sentence Using the Word Transportation
Activity 10 - Write a Sentence Using the Word Superlatives
Reading Unit 7 - Technology and Tools for Call Centers
Listening Unit 8 - Handling Complaints and Difficult Customers
Activity 1 - Handling Complaints and Difficult Customers
Activity 2 - Verbs 2
Activity 3 - Clothes
Activity 4 - Adjectives and Opposites
Activity 5 - Colors
Activity 1 - Handling Complaints and Difficult Customers
Activity 2 - Multilple Choice - Handling Complaints and Difficult Customers
Activity 3 - Verbs 2
Activity 4 - Clothes
Activity 5 - Adjectives
Activity 6 - Colors
Speaking Unit 8 - Handling Complaints and Difficult Customers
Activity 1 - Handling Complaints and Difficult Customers
Activity 2 - Verbs 2
Activity 3 - Clothes
Activity 4 - Adjectives
Activity 5 - Colors
Activity 1 - Handling Complaints and Difficult Customers
Activity 2 - Verbs 2
Activity 3 - Clothes
Activity 4 - Adjectives
Activity 5 - Colors
Writing Unit 8 - Handling Complaints and Difficult Customers
Activity 1 - Handling Complaints and Difficult Customers
Activity 3 - Verbs 2
Activity 4 - Verbs 2 Matching
Activity 5 - Clothes
Activity 6 - Clothes Matching
Activity 7 - Adjectives and Opposites
Activity 8 - Colors
Activity 1 - True and False - Handling Complaints and Difficult Customers
Activity 2 - Multiple choice - Handling Complaints and Difficult Customers
Activity 3 - Fill in the Blanks - Handling Complaints and Difficult Customers
Activity 4 - Matching - Handling Complaints and Difficult Customers
Activity 5 - Fun Questions - Handling Complaints and Difficult Customers
Activity 6 - Alphabetize - Verbs 2
Activity 7 - Write a Sentence Using the Word Verbs 2
Activity 8 - Connect the Word - Verbs 2
Activity 9 - Write a Sentence Using the Word Clothes Set 1
Activity 10 - Write a Sentence Using the Word Clothes Set 2
Activity 11 - Adjetives and Opposites
Activity 12 - Write a Sentence Using the Word Adjectives and Opposites
Activity 13 - Write a Sentence Using the Word Colors
Reading Unit 8 - Handling Complaints and Difficult Customers
Listening Unit 9 - Self-Care and Stress Management
Activity 1 - Self-Care and Stress Management
Activity 3 - Plurals
Activity 4 - Numbers
Activity 5 - Adjectives
Activity 6 - Professions
Activity 1 - Self-Care and Stress Management
Activity 2 - Self-Care and Stress Management
Activity 3 - Plurals
Activity 4 - Numbers
Activity 5 - Adjectives
Activity 6 - Professions
Speaking Unit 9 - Self-Care and Stress Management
Activity 1 - Self-Care and Stress Management
Activity 2 - Plurals
Activity 3 - Numbers
Activity 4 - Adjectives
Activity 5 - Professions
Activity 1 - Self-Care and Stress Management
Activity 2 - Plurals
Activity 3 - Numbers
Activity 4 - Adjectives
Activity 5 - Professions
Writing Unit 9 - Self-Care and Stress Management
Activity 1 - Self-Care and Stress Management
Activity 4 - Plurals
Activity 5 - Plurals Matching
Activity 6 - Numbers
Activity 7 - Adjectives
Activity 8 - Professions
Activity 9 - Professions Matching
Activity 1 - True and False - Self-Care and Stress Management
Activity 2 - Multiple choice - Self-Care and Stress Management
Activity 3 - Fill in the Blanks - Self-Care and Stress Management
Activity 4 - Matching - Self-Care and Stress Management
Activity 5 - Fun Questions - Self-Care and Stress Management
Activity 6 - Write a Sentence Using the Word Plurals
Activity 7 - Numbers
Activity 8 - Write a Sentence Using the Word Numbers
Activity 9 - Adjectives
Activity 10 - Write a Sentence Using the Word Adjectives
Activity 11 - Write a Sentence Using the Word Professions
Activity 12 - Connect the Word - Professions
Reading Unit 9 - Self-Care and Stress Management
Listening Unit 10 - Professional Development and Career Growth
Activity 1 - Professional Development and Career Growth
Activity 2 - Adjectives
Activity 3 - Kitchen Vocabulary
Activity 4 - Silent "E"
Activity 1 - Professional Development and Career Growth
Activity 2- Professional Development and Career Growth
Activity 3 - Adjectives
Activity 4 - Kitchen Vocabulary
Activity 5 - Silent "E"
Speaking Unit 10 - Professional Development and Career Growth
Activity 1 - Professional Development and Career Growth
Activity 2 - Adjectives
Activity 3 - Kitchen Vocabulary
Activity 4 - Silent "E"
Activity 1 - Professional Development and Career Growth
Activity 2 - Adjectives
Activity 3 - Kitchen Vocabulary
Activity 4 - Silent "E"
Writing Unit 10 - Professional Development and Career Growth
Activity 1 - Professional Development and Career Growth
Activity 3 - Adjectives
Activity 4 - Kitchen Vocabulary
Activity 5 - Silent "E"
Activity 6 - Silent "E" Matching
Activity 1 - True and False - Professional Development and Career Growth
Activity 2 - Multiple choice - Professional Development and Career Growth
Activity 3 - Fill in the Blanks - Professional Development and Career Growth
Activity 4 - Matching - Professional Development and Career Growth
Activity 5 - Fun Questions - Professional Development and Career Growth
Activity 6 - Adjetives
Activity 7 - Write a Sentence Using the Word Adjectives
Activity 8 - Alphabetize - Kitchen Vocabulary
Activity 9 - Write a Sentence Using the Word Kitchen Vocabulary
Activity 10 - Connect the Word - Silent "E"
Activity 11 - Write a Sentence Using the Word Silent "E"
Reading Unit 10 - Professional Development and Career Growth
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ESL For Call Centers
Summary
ESL For Call Centers
Skill Level
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Beginner